Terms and Conditions

Last Updated: January 15, 2025

1. Introduction and Acceptance

Welcome to StoryCraft Mastery. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and educational programs. By accessing our website at https://storycraftmastery.com or using our services, you agree to be bound by these Terms.

StoryCraft Mastery (Company Registration Number: 48533234) is a registered educational organization in the United Kingdom, located at 765 Jennifer Pines, Wrightfort SE19 2BG, United Kingdom.

2. Definitions

In these Terms:

• "We," "us," "our" refers to StoryCraft Mastery
• "You," "your," "client" refers to the individual or entity using our services
• "Services" refers to all educational consultations, courses, programs, and related services offered by StoryCraft Mastery
• "Website" refers to https://storycraftmastery.com
• "Content" refers to all materials, information, and resources provided through our services

3. Services Description

StoryCraft Mastery provides professional educational services including:

• Personal consultations on storytelling techniques
• Public speaking and oratory skills training
• Business English language instruction
• Presentation skills development
• Communication skills coaching
• Online and in-person educational programs

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

4. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

If you are enrolling on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

5. Registration and Account

When you register for our services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your account credentials confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

6. Booking and Scheduling

6.1 Consultation Booking

When booking a consultation or course:

• You must provide accurate availability and contact information
• Confirmation will be sent via email within 24-48 business hours
• Sessions are subject to consultant availability
• We reserve the right to refuse service at our discretion

6.2 Rescheduling

To reschedule a session:

• Provide at least 24 hours' notice before the scheduled session
• Contact us via email at [email protected] or phone at +445480780462
• Rescheduling is subject to availability
• Sessions rescheduled with less than 24 hours' notice may incur a fee

6.3 Cancellations

Please refer to our Refund Policy for detailed cancellation terms and conditions.

7. Fees and Payment

7.1 Pricing

All fees are quoted in British Pounds (GBP) unless otherwise stated. Prices are subject to change, but changes will not affect services already purchased.

7.2 Payment Terms

• Payment is required at the time of booking unless otherwise agreed
• We accept major credit cards, debit cards, and bank transfers
• Payment plans may be available for multi-session courses upon request
• All payments are processed securely through authorized payment processors

7.3 Late Payments

For payment plans or invoiced services:

• Payments are due by the date specified on the invoice
• Late payments may incur additional charges
• Services may be suspended for accounts with overdue payments
• We reserve the right to pursue legal action for significantly overdue accounts

8. Intellectual Property Rights

8.1 Our Content

All content provided through our services, including but not limited to:

• Course materials and educational resources
• Website design, text, graphics, and logos
• Video recordings and audio materials
• Proprietary methodologies and frameworks

are owned by StoryCraft Mastery and protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our content solely for your personal educational purposes. You may not:

• Reproduce, distribute, or publicly display our content without written permission
• Modify, adapt, or create derivative works from our materials
• Use our content for commercial purposes
• Remove or alter any copyright notices or proprietary markings
• Share course materials with individuals who have not enrolled in the course

8.3 Your Content

You retain ownership of any content you submit to us (assignments, questions, feedback). By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and display such content for the purpose of providing and improving our services.

9. Code of Conduct

When using our services, you agree to:

• Treat instructors, staff, and other participants with respect
• Arrive on time for scheduled sessions
• Come prepared with any required materials or assignments
• Participate actively and constructively in sessions
• Provide honest and constructive feedback when requested
• Maintain confidentiality of other participants' information

You agree not to:

• Engage in harassment, discrimination, or abusive behavior
• Disrupt sessions or interfere with others' learning
• Share or record sessions without explicit permission
• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that our services will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of content
• Warranties of specific results or outcomes from our educational programs

We do not guarantee that our services will meet your specific requirements or expectations. Educational outcomes depend on various factors including individual effort, practice, and circumstances beyond our control.

11. Limitation of Liability

To the maximum extent permitted by law:

• StoryCraft Mastery shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim
• We are not liable for any loss or damage arising from your failure to comply with these Terms
• We are not responsible for delays or failures due to circumstances beyond our reasonable control

12. Indemnification

You agree to indemnify, defend, and hold harmless StoryCraft Mastery, its directors, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use or misuse of our services
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

13. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Confidentiality

We maintain strict confidentiality regarding:

• Information shared during private consultations
• Your personal and professional circumstances
• Course performance and assessment results

However, we may use anonymized case studies and testimonials for marketing purposes with your explicit consent.

15. Termination

15.1 Termination by You

You may terminate your relationship with us at any time by:

• Providing written notice via email
• Ceasing to use our services
• Closing your account (if applicable)

Refunds for termination are governed by our Refund Policy.

15.2 Termination by Us

We reserve the right to suspend or terminate your access to our services immediately, without notice, if:

• You violate these Terms or our policies
• You engage in fraudulent or illegal activities
• Your conduct is harmful to other participants or our business
• You fail to make required payments
• We are required to do so by law

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, epidemics, or pandemics
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Internet or telecommunications failures
• Power outages or equipment failures

17. Dispute Resolution

17.1 Informal Resolution

In the event of any dispute, controversy, or claim arising from these Terms, we encourage you to first contact us to seek an informal resolution. Most concerns can be resolved quickly through direct communication.

17.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

17.3 Jurisdiction

Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of England and Wales. You consent to the personal jurisdiction of such courts.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

For material changes affecting your rights, we will provide reasonable notice via email or prominent website notice.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and StoryCraft Mastery regarding your use of our services and supersede all prior agreements and understandings.

21. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of StoryCraft Mastery.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time without notice.

23. Contact Information

24. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.