Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Welcome to StoryCraft Mastery. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://storycraftmastery.com and use our services.

StoryCraft Mastery (Company Registration Number: 48533234) is registered in the United Kingdom at 765 Jennifer Pines, Wrightfort SE19 2BG, United Kingdom.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for our consultation services
• Express interest in obtaining information about our courses
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Participate in our educational programs

The personal information we collect may include:

• Name (first and last name)
• Email address
• Phone number
• Postal address
• Professional information (company name, job title)
• Educational background and language proficiency level
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To provide, operate, and maintain our educational services
• To process your registration and manage your consultations
• To communicate with you about courses, schedules, and updates
• To respond to your inquiries and provide customer support
• To send you marketing and promotional communications (with your consent)
• To improve our website and services based on your feedback
• To analyze usage patterns and optimize user experience
• To comply with legal obligations and protect our rights
• To prevent fraudulent transactions and monitor against theft

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

• Consent: You have given us explicit consent to process your personal information for specific purposes
• Contract Performance: Processing is necessary for the performance of a contract with you
• Legal Obligations: We need to comply with legal requirements
• Legitimate Interests: Processing is in our legitimate interests and does not override your rights

5. Sharing Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, email delivery, hosting services)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you have given us explicit consent to share your information

We do not sell or rent your personal information to third parties for their marketing purposes.

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place to protect your personal information in compliance with applicable data protection laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

• Course participant information: Duration of the course plus 7 years
• Marketing communications: Until you unsubscribe or request deletion
• Financial records: 7 years from the end of the fiscal year
• General inquiries: 2 years from last contact

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your information in a structured format
• Object to Processing: Object to our processing of your personal information
• Restrict Processing: Request restriction of processing your information
• Withdraw Consent: Withdraw consent at any time where we relied on consent

To exercise these rights, please contact us using the information provided below.

9. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Marketing Communications

With your consent, we may send you marketing emails about our courses, services, and educational content. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [email protected]
• Updating your preferences in your account settings

Even if you opt out of marketing communications, we may still send you transactional emails related to your courses or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

15. Data Protection Officer

For matters related to data protection and privacy compliance, you may contact our Data Protection Officer at: [email protected]

16. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.